Return and Exchange Terms
TMT Aydınlatma product return, exchange, damaged delivery and right of withdrawal procedures.
RETURN AND EXCHANGE TERMS
TMT AYDINLATMA MALZEMELERİ SAN. VE TİC. LTD. ŞTİ. we aim to keep customer satisfaction at the highest level. The procedures regarding the return or exchange of products you purchased are explained below within the scope of the Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation.
1. Right of Withdrawal and Return Period
The buyer; for standard catalog products, may request a return by exercising the right of withdrawal without stating any reason and without paying a penalty within 14 (fourteen) days from the date of delivery of the goods.
2. Return Conditions
- Returned products must be sent in their original box, with undamaged packaging, with all accessories, mounting fittings and any promotional items included, complete and without missing parts.
- The product must not have been assembled, its electrical connection must not have been tested, it must not have physical deformations such as screwing, and it must not have lost its resellable condition.
- For corporate purchases (if the invoice is issued to the company), it is legally mandatory that the return process be accompanied by the "Return Invoice" to be issued by the relevant institution.
3. Products Excluded from the Right of Withdrawal (Custom Production Exception)
Pursuant to Article 15 of the Distance Contracts Regulation:
Attention: The right of withdrawal and return is not valid for products produced or modified according to the consumer's special requests, project-specific architectural requirements, special RAL paint code, special fixture length, housing cutting or special LED/driver configuration___. These kinds of orders have technical specification approval obtained before they enter production.
4. Damaged Cargo and Delivery Inspection
When receiving your order, be sure to inspect the cargo package in front of the cargo officer. If you detect crushing, tearing, wetting or glass/body breakage in the package, do not accept the product and have the cargo official prepare a "Damage Detection Report". For shipments accepted without a report being drawn up, our company cannot be held responsible for transportation-related damages.
5. Return and Exchange Procedure
- Send your return request with your order number to our e-mail address info@tmtaydinlatma.com or contact our customer line at 0 212 245 89 05.__HTML_TAG_48___
- Send the product to our central address in its secure packaging with the contracted cargo code to be provided by our customer representative.
- When the product arrives at our company, our technical unit will perform physical and electrical inspections.
- Following the positive result of the inspections, the product price will be refunded to your credit card or bank account within 7-14 business days. The time for credit card refunds to appear on your statement depends on your bank's processes.
6. Return Address and Contact
- Company: TMT AYDINLATMA MALZEMELERİ SAN. VE TİC. LTD. ŞTİ.
- Return Address: Büyük Hendek Cad. Selçuk İş Merkezi No: 55 İç Kapı No: 101 Beyoğlu / İSTANBUL
- Phone: 0 212 245 89 05
- E-Mail: info@tmtaydinlatma.com
