Warranty, Installation and Service Conditions

WARRANTY, INSTALLATION AND TECHNICAL SERVICE TERMS

TMT AYDINLATMA MALZEMELERİ SAN. VE TİC. LTD. ŞTİ. all lighting fixtures designed and manufactured within its organization are produced in accordance with high engineering standards, CE and international safety norms.

1. Warranty Period and Scope

TMT Aydınlatma products are under manufacturer warranty against production and material defects for a period of 2 (two) years from the invoice date.

• During the warranty period, production-related faults that occur with proper use in accordance with the warranty conditions will be repaired free of charge by our company or, if necessary, parts/products will be replaced.
• Presentation of the invoice is required for the product to be processed under warranty.

2. Situations Excluded from Warranty

• Incorrect installation and wrong wiring performed by unauthorized persons or unqualified electricians,
• LED driver and chip burnouts caused by excessive fluctuations in mains voltage, neutral disconnection, lightning strikes or building grounding deficiencies,
• Use of the product in wet, humid or outdoor conditions contrary to the product's IP protection class (dust and water resistance level),
• Physical impacts, breakages occurring during drops or transport and coating/paint damage resulting from cleaning with chemical cleaners,
• Unauthorized modifications and part changes made to the original structure of the product.

3. Installation and Electrical Connection Rules

4. Technical Service and Spare Parts Support

TMT Aydınlatma, as a domestic manufacturer, continues to provide original spare parts (LED module, diffuser, driver etc.) and professional technical service support for a fee after the warranty period.

5. Service and Support Contact